Urban Analytics Support Engineer

  • Full-time
  • Denver, Colorado
  • 85,000 - 105,000 USD annually
  • Denver based candidates preferred

About Scenexus

Scenexus is a leader in Digital Twin technology, enabling interactive planning and data-driven decision-making for cities and organizations worldwide. Our Software-as-a-Service platform, Urban Strategy, empowers users to explore integrated, interactive scenarios across spatial planning, mobility, environment, energy, and climate — helping cities from the U.S. West Coast to Southeast Asia make smarter, faster decisions.

A spin-off from TNO, Scenexus is a growing team of ~10 specialists who share a passion for technology, software, and meaningful societal impact. We build high-quality products with global ambitions and a second funding round on the horizon.

Role Overview

As an Urban Analytics Support Engineer in the Denver office, you are the primary technical point of contact for customers deploying and using the Urban Strategy platform. You own the full support lifecycle — from collecting and transforming geospatial data during deployment, to training users and resolving incidents during active use. You combine deep customer focus with technical expertise, collaborating closely with development, data, and consulting teams to drive adoption and continuously improve the platform.

Responsibilities

Data & Deployment

  • Serve as the liaison with relevant data owners to acquire source datasets
  • Collect, validate, and transform geospatial and urban data to meet platform specifications
  • Import data into the platform and configure analytical models
  • Validate model output and ensure data integrity throughout the deployment process

 

First-Line Application Support

  • Act as the primary point of contact for customer questions on usage, functionality, and licensing
  • Log, triage, and prioritize support tickets and incidents
  • Resolve common user issues and guide customers toward best practices
  • Deliver clear, timely, and professional communication to customers at all times

 

Second-Line Technical Support

  • Diagnose complex application, data, and performance issues in collaboration with engineering and data teams
  • Test and validate bug fixes, updates, and new platform releases
  • Support customer onboarding from a technical support perspective

 

Knowledge Sharing & Process Improvement

  • Maintain and expand support documentation, FAQs, and user guides
  • Identify recurring issues and propose product or process improvements
  • Help build and refine support workflows, tooling, and customer communication standards

 

Qualifications

Required

  • Bachelor’s or Master’s degree in IT, Data Science, GIS, Computer Science, or a related field
  • Experience in application support, SaaS support, or technical customer support
  • Familiarity with software platforms, data-driven applications, and digital tools
  • Strong written and verbal communication skills with a customer-first mindset
  • Analytical, structured, and solution-oriented approach to problem-solving
  • Self-starter who thrives in a fast-moving, ambiguous environment and helps build the processes around them
  • Comfortable working both independently and as part of a cross-functional team
  • Fluent in English
  • A valid US work authorization at the time of hire

 

Preferred

  • Experience with or strong interest in Digital Twins, GIS, urban data, or urban analytics
  • Familiarity with geospatial data formats and tools (e.g., QGIS, ArcGIS, PostGIS)
  • Local candidates in the Denver area are strongly preferred. 
  • Dutch language skills are a plus

 

Compensation & Benefits

We offer a competitive compensation package commensurate with experience:

  • Annual salary range: $85.000 – 105.000 USD depending on experience and location
  • Flexible working arrangements
  • Access to a flat organizational structure — short feedback loops and direct access to leadership
  • Real opportunity to shape the future of an innovative, globally expanding platform

Why Scenexus?

  • Work on technology that directly shapes how cities plan for the future
  • Join a close-knit, expert team with a strong collaborative culture and informal atmosphere
  • International exposure — clients across the U.S., Europe, and Southeast Asia
  • High-growth momentum: second funding round on the horizon with significant expansion planned
  • Your voice matters — every team member influences product and strategy

 

Interested?

Please send your CV and a short motivation letter to helen.jong@scenexus.com. For inquiries, contact Helen Jong: +31 (6) 1994 7273. As Helen is based in the Netherlands (CET/CEST), please be mindful of the 8-hour time difference and call during European business hours.